This opportunity could change your life!
The mission
OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate IT Operation/Helpdesk team.
The open position is primarily focused on providing first line Helpdesk support to our colleagues .
Main objectives of the role
- Ensure that all service requests and incidents are handled in a professional way and are aligned with agreed SLAs
- Ensure that all service requests and incidents are logged and traced in the service management tool
- Ensure that assets and software inventories are up to date in the Service Management tool (servers and core network components excluded)
- Ensure smooth and consistant communication to business users on requests, incidents and problems handling
- Train and coach team or department members when necessary
- Suggest improvement or evolution when necessary
- Manage and support all hardware and software in the scope of IT helpdesk responsibilities
Profile of our future teammate
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in French and English
- Excellent communication skills
- Customer-oriented and cool-tempered
Join the team!
Are you interested in working for a growing Luxembourg based life insurance company?
Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.