La mission

OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate Customer services team.

Main objectives of the role

Daily policy administration from A to Z within the Dedicated Funds team (subscription, surrenders, switch, any kind of modification)
Service our clients, partners and other stakeholders (asset managers, custodians etc.)
Coordinate smooth running of the tasks required to complete the customer's request, while complying with service quality and deadlines
Be in charge of the first level of compliance and anti-money laundering controls
Build long lasting professional relationships
Have knowledge on life insurance contracts & financial products
In-house coodination with: Sales, Wealth Planning, Compliance, Products, Unlisted Team and Tax & Legal

Profile of our future teammate

5 year of customer service experience from an insurer
Knowledge of the dedicated funds / FAS support and processes on the French market
A team player substantiated by excellent interpersonal skills
Able to demonstrate excellent written and oral communication skills
Fluent in French
Excellent organisational and prioritisation skills