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The secure yourassets site offers our clients access to information relating to their policy at any time.

To obtain access to yourassets, contact your insurance intermediary or complete and return the access agreement to our Customer Service team at transactions@onelife.com 

Note: Each access is linked to a single mobile phone.
 

The secure youroffice site offers our partners full access to their portfolio, with numerous features available to save time and increase efficiency.

To obtain access to youroffice, contact our Business Coordination team Business_Coordination@onelife.com

Note:  Access to youroffice is personal and cannot be shared. Any new user must ask our Business Coordination team to set up access.

Following your access request, you will receive an e-mail from OneLife containing:

• your user number (8 digits, different from the client number)
• a link to create your password (valid for 30 days) 

1. Click on the link to create a password. A security code is sent by SMS to the number recorded in your file. Enter this code to validate your identity and activate your access
2. Create your personal password in line with the security rules
3. Your access is enabled. Sign in to yourassets using your user number and personal password and accept the general terms and conditions.

First sign-in to youroffice 

1. Sign in to the youroffice site using your user number and the password received in two separate e-mails (sent by the Business Coordination team)
2. Enter a new password and create your PIN code (4 digits) that will allow you to open the app on your smartphone 
3. Download the OneLife OneApp app, and scan with your smartphone the QR code appearing on youroffice, then enter your user number
4. On youroffice, enter the OTP displayed on your smartphone 
5. Enter your e-mail address and complete the security questions
6. Check your mailbox and confirm your e-mail address by clicking on the link you have received (valid for 15 minutes) 
7. Your access is enabled. Sign in to youroffice using your user number and personal password 

The secure sites are accessible from the onelife.com website via the “Sign in” button

You can sign in in two ways, depending on the services available in your country:

• Sign in with your OneLife sign-in details: enter your user number and password, then confirm your sign-in using the verification code (OTP – received by SMS or App)
• Sign in via a digital identity provider (currently istme is available for Belgium): select the provider, enter your phone number or scan the QR code displayed on the screen using your app (e.g. itsme), then confirm the authentication action on your smartphone

Important: sign in via a digital identity provider requires prior configuration. See the question "I want to sign in via a digital identity provider" to know the steps.

OneLife OneApp is OneLife’s mobile app that offers its clients 24/7 access to their policy (value, financial performance, status of transactions).

To use OneLife OneApp, you must already have access to yourassets (read "I would like to obtain access to yourassets" if necessary)

If you have access to yourassets, here is the procedure to follow: 

1. Sign in to yourassets, go to Settings and select OneLife Mobile Application. Accept the general terms and conditions
2. Set a 4-digit PIN code. This code will link your yourassets access rights to the mobile app
3. Download the OneLife OneApp app from the Apple App Store or Google Play Store. Select the language and accept the general terms and conditions
4. With your smartphone, allow the app to scan the QR code displayed on the yourassets page, enter your user number and then your PIN code set in step 2

Sign-in via a digital identity provider is available in certain countries, as indicated on the authentication page. If this option is available in your country, an initial configuration is required before you can use it to sign in. 

1. Activate your youroffice or yourassets account by following the activation procedure (see First sign-in)
2. On the authentication page, select your digital identity provider and sign in
3. To link your account, you must enter your user number, OneLife password and verification code (OTP)
4. Activation is complete. During your next sign-in, you will be able to access the secure site directly using your digital identity provider 

The link to create your password during your first sign-in is valid for 30 days from the date of the e-mail. If the link has expired, please contact our Customer Service team to receive a new link:

• By phone (during business hours): +352 45 67 30 -1
• By e-mail (outside business hours): info@onelife.com 

Clear the browsing history or use a different browser. If it still doesn’t work, contact our Customer Services team:

• By phone (during business hours): +352 45 67 30 -1 
• By e-mail (outside business hours): info@onelife.com 

After entering your user number and password, click on “Sign in” and then select the “Voice call” option to receive your OTP code.

Contact our team Business_Coordination@onelife.com 

Your user number consists of 8 digits. It was forwarded to you by OneLife via e-mail when your access was created. If you can no longer find this number, please complete and return the reconnection form to transactions@onelife.com

Your user number consists of 8 digits. It was forwarded to you by OneLife via e-mail when your access was created. If you can no longer find the e-mail or have not received your user number, please complete and return the reconnection form to: transactions@onelife.com

Details: The user number used to access yourassets is different from the client number associated with the insurance policy. Each user number is linked to a single mobile phone; it is personal and must not be disclosed to any third party.

1. From the authentication page, enter your user number and password, then click on "Sign in"
2. Click on “Lost phone?”, then move the cursor in order to unlock and continue
3.  An e-mail is sent to you to change your phone number. Click on the link in the e-mail, enter your password and answer the security question and enter your new phone number 

=> Your number is updated and you will be able to receive your OTP codes again.

From the authentication page, enter your user number and password, then click on "Sign in"

Click on “Lost phone?”, then move the cursor to unlock and continue

An e-mail is sent to you to change your phone number

Via this e-mail confirm your password and enter your new phone number 

=> Your number is updated and you will be able to receive your OTP codes again.

For security reasons, only one of your contact details associated with your trusted devices (e-mail address or phone number) may be updated online per year. If you wish to change the other contact information in the same year, please complete the reconnection form and send it to: transactions@onelife.com 

1. In the Settings section on yourassets, select “Change your e-mail address” 
2. Enter your password, then click on “Next” 
3. Enter your new e-mail address and click on “Next” 
4. Check your mailbox and confirm your address by clicking on the link you have received (valid for 15 minutes) 
5. Finally, enter the OTP code sent to your phone to confirm your identity and your change of e-mail address 

=> Your e-mail address has been updated

For security reasons, only one of your contact details associated with your trusted devices (e-mail address or phone number) may be updated online per year. If you wish to change the other contact information in the same year, please complete the reconnection form and send it to: transactions@onelife.com 

1. In the Settings section on youroffice, select “Change your e-mail address” 
2. Enter your password, then click on “Next” 
3. Enter your new e-mail address and click on “Next” 
4. Check your mailbox and confirm your address by clicking on the link you have received (valid for 15 minutes) 
5. Finally, enter the OTP code sent to your phone in order to confirm your identity and your change of e-mail address 

=>Your e-mail address has been updated 

1. In the Settings section on youroffice, select “Change your security questions” 
2. Enter your password, then click on “Next” 
3. Enter your new security questions and click on “Next” 
4. Your security questions have been changed 

If you can no longer locate your password, you can create a new one by clicking on the reset link on the authentication page (Password lost?). Enter your user number and e-mail address. Click on the link received by e-mail, answer the security question, and enter the OTP. Then create a new password.

Your password must contain a minimum of 12 characters, including at least 3 of the following 4 items: a capital letter, a lowercase letter, a number and a special character (e.g. ! @ # $ % &).

If you can no longer locate your password, you can create a new one by clicking on the reset link on the authentication page. Your password must contain a minimum of 12 characters, including at least 3 of the following 4 items: a capital letter, a lowercase letter, a number and a special character (e.g. ! @ # $ % &).

For security reasons, your account has been temporarily blocked after multiple failed sign-in attempts. It will be blocked for 30 minutes. Once this time has passed, you will be able to sign in again.