The Mission
This opportunity could change your life!
OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for a Customer Services Officer – Front Office who will be the first point of contact for our clients and partners. This role requires excellent communication skills, a client-focused mindset and the ability to manage inquiries via phone and email professionally. Your ability to build strong relationships and provide top-tier service will be key to your success.
Main objectives of the role
- Act as the primary contact for clients and partners, handling inquiries via phone and email
- Provide exceptional service by responding promptly and professionally to client needs
- Develop and maintain strong professional relationships
- Support policy administration with accuracy and efficiency
- Gain an in-depth knowledge of life insurance and financial products
- In-house corporation with: Compliance, Sales, Wealth Planning, Products, Investment, Administration and Tax & Legal
Profile of our future teammate
- 1st experience in the banking/insurance industry is preferred but not a must
- A team player substantiated by excellent interpersonal skills
- Able to demonstrate excellent written and oral communication skills
- Fluent in French and Dutch, English is a plus
What we offer…
-
Member of the Insurance collective agreement -
13th month -
Lunch vouchers -
Pension plan -
Flextime hours & teleworking authorised -
35.5 days of holidays per year -
Employee development opportunities -
Fruit at the office, sports committee, social events… -
Inclusive company
Recruitment Process
Interested candidates should submit their application, only your CV, to the following email address: hr@onelife.com