Over the past few weeks, the OneLife senior management team has been closely monitoring events and the decisions taken to control the virus by governments and health organisations. It is our priority to keep our business running smoothly, to protect our employees and their families and to support our communities as best we can across Europe.

What’s changed at OneLife?
At head office we have put in place significant hygiene measures over the past few weeks to protect our staff and those they come in contact with. We have postponed some of our upcoming events until later in the year. We have interrupted European travel in favour of telephone and video conferencing. Our strong focus has been on business continuity planning, testing and implementation. Our team is working remotely – supported by a small number of staff who remain at head office. These new measures are working well and OneLife remains open for business and at your service.

How do I get in touch with OneLife for policy administration matters?
You may reach out to your OneLife team using the same contact details and email addresses as always.

For all markets, the preferred communication channel is by email to ensure that we are able to handle your requests as effectively as possible.

Our telephone lines are open between 09:00-13:00 each business day. We will do our best to reply, however if you do not receive immediate assistance by phone, then please send us an email. Thank you for your patience.

Are transaction handling periods the same as before?
The handling and settling of orders and transactions will inevitably take longer than in normal circumstances. We’d like to encourage you to take advantage of our online platforms, youroffice and yourassets as far as possible. They are at your service around the clock and ensure a secure, effective service.

We thank you for your understanding and invite you to contact us if you have any questions.